Returns & Exchange Policy

 

At MONOCHROME` we take the utmost care in using the best raw material with the highest quality and finish. Leather being a natural product comes with minor imperfections and gives every pair of shoes it own unique character and we would like you to embrace that.  

We want you to be happy with your purchases! We understand that online shopping can be tricky so we try our best to provide as much information and photos as possible so you can make an informed choice. 

But there are times when you still might want to return your purchase so below is some information to make this process easier and faster. 

CHANGE OF MIND:

We do not offer refunds for change of mind. We are happy to offer you an exchange or a credit note which you can use on another purchase.

We do not offer return shipping for change of mind. Please use your preferred return postage/courier to send the items back to us. 

Note: The items have to be unused and in all the original packaging. Upon receiving the items back to our warehouse and after they have been inspected, we will issue you an exchange for a the same or lesser value or a credit note. 

Please note: Any import duties or taxes and the original shipping cost will be deducted from your purchase value before we can issue you with a credit note or a new item.  

REFUNDS:

On the rare chance that the shoes you received have a manufacturing defect, we are more than happy to accept your return and offer you a new pair of your choice (provided it is in stock) or offer a full refund or a credit note. Please email us at 'info@monchromethelabel.com' to let us know about the problem and to receive a return postage label.